Contact information

  • CONTACT US

    Last Updated: February 25, 2026

    Company Details

    Legal Name: YUNG 'N' RICH LIMITED
    Trading As: Yung'n'Rich Official Store
    Company Number: 08350441
    VAT Number: Not VAT registered

    Registered Office:
    11A Empire Parade
    Empire Way
    Wembley
    London, HA9 0RQ
    United Kingdom

    Get In Touch

    📧 Email: orders@yungnrich.co
    📞 Phone: +44 20 3289 0999
    ⏱ Response Time: 1–2 business days

    Customer Service Hours:
    Monday – Friday: 9:00 AM – 5:00 PM GMT
    Saturday – Sunday: Closed
    Public Holidays: Closed

    During peak periods such as Black Friday and Christmas, response times may extend to 3–5 business days.

    Order Support

    Order Status & Tracking
    Email orders@yungnrich.co and include your order number in the subject line for a faster response.

    Returns & Exchanges
    Email orders@yungnrich.co with the subject line: "Return Request – [Order Number]"
    See our Returns & Exchanges Policy for full details.

    Product Questions
    Email orders@yungnrich.co and include the product name or link in your message.

    Technical Support

    Website Issues
    Email orders@yungnrich.co with the subject line: "Website Issue"
    Include your browser type, device, and a description of the problem.

    Account Access Problems
    Email orders@yungnrich.co with the subject line: "Account Access Issue"
    Include your registered email address.

    Business Enquiries

    Wholesale & Trade: Email with subject line "Wholesale Enquiry"
    Collaborations & Partnerships: Email with subject line "Partnership Enquiry"
    Press & Media: Email with subject line "Press Enquiry"
    All enquiries: orders@yungnrich.co

    Complaints & Feedback

    How to Make a Complaint

    We take every complaint seriously. If you're unhappy with our service, email orders@yungnrich.co with the subject line "Formal Complaint". Include your order number, date of purchase, and full details of your complaint.

    We will acknowledge your complaint within 2 working days, investigate thoroughly, and respond with a resolution within 14 days.

    If you're not satisfied with our response, you may escalate to our senior management, refer the matter to an Alternative Dispute Resolution (ADR) service, or contact the Citizens Advice Consumer Service on 0808 223 1133.

    Feedback & Suggestions

    We always want to hear from you. Email orders@yungnrich.co with the subject line "Feedback" — your input helps us improve.

    Privacy & Data Protection

    Data Protection Enquiries
    Email orders@yungnrich.co with the subject line: "Data Protection Enquiry"
    See our Privacy Policy for full details.

    Exercise Your Data Rights (UK GDPR)
    To request access, rectification, erasure, or any other data right, email orders@yungnrich.co with the subject line: "Data Subject Request"
    We will respond within 1 month.

    Returns Address

    YUNG 'N' RICH LIMITED
    Returns Department
    11A Empire Parade, Empire Way
    Wembley, London, HA9 0RQ
    United Kingdom

    Important: Always include your order number with postal returns.

    Find Us on Social Media

    We're active across all platforms — but for the fastest support, email is always best.

    • Instagram: @yungnrichclub
    • TikTok: @yungnrichclub
    • Facebook: yungnrichclub
    • Twitter/X: @yungnrichclub
    • YouTube: @yungnrichclub
    • Pinterest: YUNGNRICHCLUB
    • Snapchat: yungnrichclub

    Visit Us

    We are an online-only store and do not have a physical retail location open to the public. Our registered office is not open for customer visits. All enquiries should be made via email or phone.

    Response Time Commitments

    • Order status: Within 24 hours
    • Returns & Exchanges: Within 48 hours
    • Product questions: 1–2 business days
    • General enquiries: 1–2 business days
    • Complaints: Acknowledgment within 2 business days, resolution within 14 days
    • Data subject requests: Within 1 month

    Response times may be extended during peak periods including Black Friday, Cyber Monday, Christmas, and sales events.

    Accessibility

    If you require assistance due to a disability or need information in an alternative format, email orders@yungnrich.co with the subject line "Accessibility Request". We are committed to making our services accessible to all customers.

    All customer communications are conducted in English.

    © 2026 YUNG 'N' RICH LIMITED. All rights reserved